Three customer contact co-workers chatting at their cubicles.

Your source for quality customer and client contact services.

Our trained representatives are dedicated to studying and perfecting your brand's unique voice and persona. They can be trusted to give your customers/clients the attention they deserve. Our cost-effective outsourcing solutions free up valuable time for you to run your business.
A customer contact rep sitting at the computer, taking to a customer, and typing up an order for one of our customers.

Our unique approach

Our customer contact center is staffed by individuals who are blind or low vision and typically sighted. All have an unmatched dedication to their jobs and a drive to get results.

When you do business with us, you are not only maximizing your sales and customer service efforts. You are making it possible for adults with visual impairments to build rewarding careers in professional positions and contribute to their communities.

Our call center services

Inbound and outbound service

Our call center agents combine customer service excellence with personalized training, helping you with your call center outsourcing goals while elevating your company so that your brand and culture will be represented the way you envision.

Campaigns

We measure your customers’/clients’ satisfaction and drill down to areas that are most important to them.

  • Customer satisfaction
  • Surveys
  • Client/member onboarding
  • Welcome
  • Win-back/reactivation

B2B lead generation/Appointment setting

We turn prospective customers into paying customers.
An aerial shot of several contact center reps in their cubes, working on their computers.

Our expertise

Headquartered in Wichita, Kansas, we are a U.S. based customer contact center. With live call handling solutions, we take time to understand your needs and culture to ensure we are delivering superior customer service. Companies trust their brand and reputation with us.

Schedule a discovery call

Outsource your work to an organization you can trust.

We're committed to your privacy. The BVI Workforce Innovation Center uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our  Privacy Policy.